Support
Frequently Asked Questions
Quick answers about accounts, courses, AI Tutor, and certificates
Accounts & access
How do I create an account?
Open Register, enter your name, email, and password, then choose Student or Lecturer. Verify your email if prompted before signing in.
I forgot my password — what should I do?
Use Reset password, enter the email on your account, and follow the reset link we send you.
Why is my lecturer account limited?
New lecturer accounts may need department approval before full teaching tools unlock. Contact your department admin if approval is delayed.
Can visitors use the platform without signing up?
Yes. Guests can browse public courses, past papers, the library, and use INES AI Tutor with public site content. Sign in for enrollments, grades, and private lesson notes.
Courses & learning
How do I enroll in a course?
Sign in as a student, open a published course from Browse Courses, then follow the enroll or checkout steps on the course page.
Where do I find my enrolled courses?
After signing in, open your student dashboard or My Learning area to continue modules, lessons, and assignments.
Are there free courses?
Yes. Some courses are free; others are paid or subscription-based. Pricing is shown on each course page before you enroll.
How do lecturers add modules and notes?
Lecturers open their hub, go to Courses, then manage modules for a course. From there they can add videos, notes, assignments, quizzes, and past papers.
AI Tutor
Can I use AI Tutor without an account?
Yes. Guests can ask questions grounded in published courses, preview lessons, past papers, and public library items. No account is required to start.
How is AI different when I am enrolled?
Signed-in students with enrollments get answers grounded in their portal modules and lesson notes. Guests get public site content only.
Can I trust every AI answer?
INES AI is a study assistant and can be wrong. Always check important facts against your lecturer materials, past papers, and course notes.
Past papers, library & certificates
Where are past examination papers?
Visit Past Papers to search and open published papers for revision.
What is in the digital library?
The Digital Library holds books, lecture notes, research papers, and related academic resources marked public on the platform.
Where do I find my certificates?
After you complete eligible courses, certificates appear in your student certificates area. Anyone can verify a certificate using its verification link or ID.
Privacy & support
How is my data used?
See our Privacy Policy for details on account data, academic activity, AI usage, and your choices.
Where are the platform rules?
Read the Terms of Service for acceptable use, accounts, courses, and AI features.
How do I contact support?
Email support@ineslearn.edu
Phone +250 788 000 000 · Mon – Fri, 8:00 AM – 5:00 PM
Or visit the Help Center for quick links.
